Return & Refund Policy

At Snowflake Skies, we want you to be completely satisfied with your astronomy and astrophotography equipment. We understand that purchasing specialized equipment is an investment, and we're committed to making our return process fair, straightforward, and transparent.

30-Day Return Policy

Most new, unused products may be returned within 30 days of delivery.

To qualify for a return:

• The return must be requested within 30 days of delivery.

• The product must be unused and in its original condition.

• All original packaging, manuals, accessories, and included components must be returned.

• Proof of purchase or an order number is required.

• A return authorization must be obtained before shipping the item back.

Return Shipping Costs

For returns due to a change of mind, incorrect product selection, or other reasons unrelated to an error by Snowflake Skies:

• Customers are responsible for return shipping costs.

• We recommend using an insured, trackable shipping service.

• Original shipping charges, if any, are nonrefundable.

• Items must be shipped to the return address provided in your return authorization.

If an item arrives damaged, is defective, or was shipped incorrectly, please contact us so we can arrange an appropriate resolution at no additional cost to you.

Opened or Used Equipment

We understand that customers may need to inspect equipment after delivery.

• Unopened, unused items: Eligible for a full refund of the product purchase price when all return conditions are met.

• Opened but unused items: May be accepted at our discretion following inspection and may be subject to a restocking fee of up to 15%.

• Used equipment: Generally not eligible for change-of-mind returns.

Any applicable restocking fee will be disclosed before the return is authorized.

Non-Returnable Items

The following products are generally not eligible for change-of-mind returns:

• Custom-made cables and accessories

• Special-order products

• Filters

• Products that have been modified, damaged through misuse, or are missing essential components

These restrictions do not limit remedies available for defective, damaged, or incorrectly supplied products.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your product arrives damaged, is defective, or is not what you ordered, contact us as soon as possible at admin@snowflakehobbies.com.

Please include your order number, a description of the issue, and photographs if available.

We will review the situation and arrange an appropriate remedy, which may include a replacement, repair, return, or refund.

How to Request a Return

To initiate a return:

1. Email admin@snowflakehobbies.com with your order number and reason for the return.

2. Wait for return authorization and shipping instructions.

3. Package the product securely with all original accessories and documentation.

4. Ship the product to the authorized return address.

Please do not return products without prior authorization. Some products ship directly from our suppliers and may require a different return destination.

Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days after inspection.

Your bank or payment provider may require additional time to post the refund.

Exchanges

If you would like a different product, please contact us. We can help determine the best way to return the original item and place a new order.

Questions?

We're here to help you make informed decisions about your astronomy equipment.

Snowflake Skies

Email: admin@snowflakehobbies.com

Website: www.snowflakeskies.com

This policy does not limit any rights or remedies provided by applicable law.