Orders & Shipping

• When will my order ship?
  Orders typically ship within 2–3 business days unless otherwise stated. You’ll receive a tracking link as soon as it leaves our warehouse.

• Do you ship internationally?
  Currently, we ship within the United States. International shipping will be added soon — sign up for updates.

• Do you ship internationally?
  If your order hasn't shipped yet, contact us at admin@snowflakeskies.com and we'll make it right.

Products & Support

• Do your products come with a warranty?
  Yes — all new products include the manufacturer’s warranty. Snowflake Skies provides additional warranty details here

• How do I choose compatible gear?
  Our team curates product bundles and compatibility notes on each product page. You can also email us with your setup for guidance.

• What if something arrives damaged?
  We’ll take care of it immediately — please email photos and your order number to admin@snowflakeskies.com within 7 days of delivery.

General

• Do you offer local pickup?
  Not yet — but it’s on our roadmap once our astronomy farm and logistics hub are operational.

• Do you accept returns?
  Yes.  Most new, unused items can be returned within 30 days of delivery.  Customers are responsible for return shipping on change-of-mind returns.  Some exclusions and restocking fees may apply. Visit our Returns Policy for details.